1. Introduction
This Privacy Policy describes the practices of CD Heating and Cooling, LLC, the company that operates the COLVYRV Valor brand. The development team behind this website and its related digital services is known as CD HVAC. We care deeply about the privacy of every visitor, customer, and business partner who interacts with our website, our scheduling tools, and our service communications. This document explains what information we gather, why we gather it, how we use it, and the choices available to you.
By using this website, located at https://www.colvyrvalor.lat, or by contacting us by phone or email, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of the website and contact us with any questions. We reserve the right to update this policy over time, and we will always post the most current version on this page with a clearly marked effective date.
We are a heating, cooling, and indoor air quality service provider serving the Roosevelt area of Utah and the surrounding region. Because much of our work is scheduled at private homes and businesses, we understand that the information you share with us is sensitive, and we treat it with the same care we bring to your heating and cooling equipment.
2. Scope of This Policy
This policy applies to all information collected through our website, our phone and email communications, our service request forms, and any other interaction where we act as the controller of personal information. It covers visitors who browse our pages, customers who schedule service visits, and anyone who corresponds with us for support or business purposes.
This policy does not apply to third party websites that may be linked from our pages. When you follow a link to another website, that site operates under its own privacy practices, and we encourage you to review the privacy statement of every site you visit. We are not responsible for the content or the privacy practices of any external website.
This policy also describes our handling of information for residents of specific jurisdictions, including the United States and the state of California, where additional rights may apply. Where a specific law grants you stronger protections than this policy, we will honor those stronger protections.
3. Information We Collect
We collect only the information we need to deliver our services and to respond to your requests. The categories of information we may collect include the following.
Information You Provide Directly
When you complete a contact form, request a service visit, call us, or send us an email, you may provide your name, email address, phone number, physical service address, details about your heating and cooling equipment, and a description of the problem or project you would like us to handle. You choose what to include in your message, and we ask that you avoid sending sensitive information such as financial account numbers unless we specifically request them for a legitimate purpose.
Information Collected Automatically
When you visit our website, our systems may automatically record certain technical information, including your internet protocol address, browser type and version, device type, operating system, the pages you view, the time and date of your visit, and the referring page that brought you to us. This information is collected through standard server logs and, where applicable, through cookies and similar technologies.
Information From Other Sources
In some cases we may receive information about you from other parties, such as a property manager who schedules service on your behalf or a referral partner who shares your contact details so we can reach out about a potential project. We treat information received from third parties with the same protections described in this policy.
We do not knowingly collect special categories of personal information, such as health information, racial or ethnic origin, or precise geolocation data, unless you voluntarily provide it and it is genuinely relevant to a service request. If you share such information with us, we will handle it with the same care described throughout this policy and will not use it for unrelated purposes.
4. How We Use Your Information
We use the information we collect for legitimate business purposes, including the following.
- To respond to your inquiries and schedule service visits at a time that works for you.
- To prepare quotes, estimates, and work orders for heating and cooling services.
- To communicate with you about appointments, scheduling changes, and follow-up care.
- To dispatch technicians to the correct service address with the correct details.
- To maintain and improve the performance, security, and usability of our website.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To send you information about maintenance reminders or service offers when you have requested them.
We do not use your personal information to make decisions that would produce legal or similarly significant effects concerning you without a human review process. We do not sell your personal information, and we do not rent or trade your contact details to marketers.
5. Legal Bases for Processing
Where data protection law requires a legal basis for processing, we rely on one or more of the following grounds. First, we process information when it is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as scheduling a service visit or providing a quote. Second, we process information to pursue our legitimate interests, including improving our services, protecting the security of our website, and communicating about work you have asked us to perform. Third, we process information when you have given consent, such as when you ask to receive maintenance reminders. Fourth, we process information when required to comply with a legal obligation, such as tax or record-keeping requirements.
Where we rely on legitimate interests, we balance those interests against your rights and freedoms to ensure your information is handled fairly. You may object to processing based on legitimate interests at any time by contacting us using the details in the Contact Information section below.
7. Third Party Disclosure
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who perform functions on our behalf, such as hosting our website, processing email, or helping us schedule appointments. These providers are authorized to use your information only as necessary to perform their services for us and are required to protect it.
We may also disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, to respond to a valid legal process, to protect the rights or safety of our company, our customers, or the public, or to investigate and prevent fraud or security issues. In the event of a merger, acquisition, or sale of all or a portion of our business, personal information may be transferred as part of the transaction, and we will notify you as required by law.
8. Data Security Measures
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include limiting access to personal information to team members who need it to perform their duties, using secure connections for data transmission where available, and reviewing our security practices on an ongoing basis.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the details below.
Our team members receive training on handling personal information responsibly, and access is granted on a need to know basis. In the unlikely event of a security incident involving your personal information, we will notify you and any relevant authorities in accordance with applicable law and will act promptly to contain the incident and reduce any potential harm.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The length of time we keep information depends on the nature of the information and the purpose for which it was collected. For example, service records and correspondence may be retained for the duration of our customer relationship and for a reasonable period afterward to support warranties, resolve disputes, and meet legal obligations.
When information is no longer needed, we delete or anonymize it in a secure manner. If you would like to request deletion of your information, please contact us using the details in the Contact Information section, and we will respond in accordance with applicable law.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include the following.
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to legal exceptions.
- The right to object to or restrict certain types of processing.
- The right to data portability where applicable.
- The right to withdraw consent where processing is based on consent.
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act, including the right to request a disclosure of the categories and specific pieces of personal information we have collected about you and the right to request that we not sell your information. We do not sell personal information. To exercise any of these rights, please contact us using the details below, and we will respond within the timeframes required by law.
When you submit a request to exercise any of your rights, we may ask you to verify your identity before we act. This step protects you from unauthorized disclosure of your information to a third party. We will only use the information you provide during verification to confirm your identity and complete your request.
11. Privacy for Children
Our website and services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details below, and we will take steps to delete that information from our records as quickly as possible.
12. International Data Transfers
Our operations are based in the United States, and the information we collect is stored and processed in the United States. If you are visiting our website from another country, please be aware that your information may be transferred to, stored, and processed in a jurisdiction whose data protection laws may differ from those of your own. By using our website or providing information to us, you consent to such transfer and processing.
Where we transfer information internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to be protected in accordance with this policy and applicable law.
13. Do Not Track Signals
Some web browsers include a Do Not Track feature that sends a signal to websites indicating that you do not wish to be tracked. Because there is no widely accepted standard for how websites should respond to these signals, our website does not currently change its behavior when it receives a Do Not Track signal. We do not use tracking technologies to sell your information or to build advertising profiles regardless of any such signal.
14. Automated Decision Making
We do not use automated decision making or profiling that produces legal or similarly significant effects concerning you. Any decisions about your service, scheduling, or account are made by human team members. If this changes in the future, we will update this policy and provide you with information about the logic involved and your rights with respect to such processing.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we will revise the effective date at the top of this page. For material changes, we may provide additional notice, such as a notice on our website or a direct communication where appropriate. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of our website after any changes to this policy become effective constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of the website and contact us with any concerns.
16. Contact Information
If you have questions, comments, or concerns about this Privacy Policy or about our privacy practices, or if you would like to exercise any of the rights described above, please contact us using the details below.
CD Heating and Cooling, LLC
2753 W 1200 N, Roosevelt - 84066-4981, United States (US)
Phone: +12709127623
Email: order@colvyrvalor.lat
Website: https://www.colvyrvalor.lat
We aim to acknowledge all privacy-related requests promptly and to resolve any concerns in a fair and transparent manner.